S.T.A.R. Mobile Crisis Program
Support | Triage | Assess | Respond
UCP Community Health & Behavioral Services is partnered with the Oneida County Department of Mental Health to enhance and strengthen the mobile crisis program through STAR which is designed to meet people where they are.
24 hours a day | 7 days a week | 365 days a year crisis services
Access a warm line staffed by trained professionals who provide immediate phone support and in-person crisis response when appropriate.
When Should You Call
Call the crisis team when:
- You’re worried about your own safety or someone else’s
- You’re having thoughts of suicide or self-harm
- You feel overwhelmed and don’t know what to do
- You’re experiencing sudden or severe emotional distress
- A child or teen is acting in ways that feel unsafe or alarming
- You need help calming a situation before it escalates
- You want support but don’t want to go to the ER
- You’re unsure if it’s a crisis — if you’re questioning it, it’s okay to call
You do not need insurance. You do not need to wait until things get worse.
What is a Crisis?
Only You Can Define a Crisis
There’s no single definition, if something feels overwhelming, you’re not alone. Our team is here to help.
What to Expect When You Call
1. A trained crisis team member answers. They listen without judgment and ask a few questions to understand what’s happening.
2. Together, we decide the best response. This may include phone support, a mobile team visit, or connection to other services.
3. When in-person support is needed. Two trained team members come to your location (home, school, community, work) to offer further support.
4. After the crisis. We follow up to make sure you have ongoing support and resources.
STAR can be contacted by individuals in crisis, as well as their families, providers, school staff, law enforcement, and other community members.
Mobile Crisis Response Team Available 24-7-365
Local: 315-624-7575 | Toll Free: 877-624-7575